Thank you for visiting UK Debt Counsellors. We are 0910385 B.C. Ltd., the owner and operator of UK Debt Counsellors (the "UK Debt Counsellors Website"). Your security and privacy are important to us.
The primary purpose of the UK Debt Counsellors Website is to be a useful resource and guidance tool. We also want you to feel secure when visiting the UK Debt Counsellors Website and we are committed to maintaining your privacy when doing so. We take our ethical responsibilities and your privacy seriously.
Please read the following carefully to understand our practices regarding your personal data and how we will treat it. You can contact us with questions at the contact details provided below.
What Data Do We Collect?
Broadly speaking, there are two categories of information we collect: (1) information that we must have in order for you to use the UK Debt Counsellors Website; and (2) information that we need to collect on our forms in order to provide you with our service and match you with a debt advisor.
Personal information is gathered from you in two ways: (a) directly (for example if you submit an online form or otherwise supply any personal details to us); and (b) indirectly (for example, through the UK Debt Counsellors Website's technology). We will obtain personal information about you directly (such as your name, email address, phone number, amount of debt, etc.) when you provide this information by completing an online form on the UK Debt Counsellors Website. For example, we will obtain your personal data when you sign up to our e-newsletter, request a free consultation, or contact us for any reason.
Depending upon your use of the UK Debt Counsellors Website, we may collect some or all of the following personal data when you fill in our forms:
The following information is automatically collected for fraud and security purposes.
What do we do with your personal data?
After you submit the forms on the UK Debt Counsellors Website, the information you provided is stored on servers of our web services provider - Amazon Web Services. Our agreement with Amazon Web Services requires Amazon Web Services to maintain our data in a location in Canada. We will then analyse your data in order to match you with a debt advisor. If we succeed in matching you with a debt advisor, the debt advisor will attempt to reach you by phone, email and/or text message for your free consultation. Here is the process, in more detail:
In our analysis of your data we use the software services of a software vendor of ours - Boberdoo.com, LLC, a company that is located in the United States of America (the U.S.) ("Boberdoo"). Boberdoo is a third-party company that helps us match you with a third-party debt advisor. Because we use Boberdoo's software in our analysis of your data, your data is transferred to Boberdoo's servers. Boberdoo entered into an agreement with us that obligates it to maintain the same standards for data privacy and protection that we maintain. Boberdoo is required to delete or anonymise your personal data immediately after matching you with a debt advisor.
If we can find a debt advisor to match you with, your data will be transferred, through the Boberdoo platform, to one of the following debt companies located in the United Kingdom, and a representative of the debt company will reach out to you directly. These companies are separate third-party companies, which are not controlled by us. The companies also entered into agreements with us, which obligate them to keep your data secure and protected.
You may be matched with Breitrock GmbH, a partner that uses Leadspedia (located in the United States) to securely store and match you with a debt advisor. Breitrock has a 30 day retention policy and will delete or anonymize your personal data within 30 days. Breitrock are under contract with us to keep your personal data secure and protected.
There are additional third-party companies that will have access to your data:
In addition to the information we request on our forms, we will collect your IP address and have it saved on our servers for fraud prevention, analytics and security reasons.
All of our third-party partners are required to be in compliance with data protection requirements, as applicable in the UK and EU.
With your permission and/or as permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone or text messages. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that our marketing practices are in compliance with applicable laws.
All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR").
How Long Do We Store Your Personal Data?
Information that you provide using the forms on the UK Debt Counsellors Website is kept for no longer than 90 days from the day you provided the information, after which we will delete or anonymize such data.
For security purposes we will continue to store your email address and IP address after the lapse of 90 days. Your email address, as saved on our servers, will be encrypted, and your IP address will be saved in an anonymized form. Maintaining your email address and IP address is required, among other things, in order for us to be able to comply with some of the requirements under GDPR, relating to your rights to access, restriction of processing, erasure, correction, objection or portability of your data.
What Happens If our Business Changes Hands?
Your Data Related Rights
Under the GDPR, you have certain rights in relation to your data, which include the right to:
How Can You Control Your Data?
When you submit information via the UK Debt Counsellors Website, you may be given options to restrict our use of your data. We aim to give you effective controls on our use of your data including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (the "TPS"), the Corporate Telephone Preference Service (the "CTPS"), and the Mailing Preference Service (the "MPS"). These may help to prevent you receiving unsolicited marketing. However, these services will not prevent you from receiving marketing communications to which you gave consent.
You are under no obligation to provide us with any information. However, we do require certain information in order to be able to provide you with our services and connect you with a debt advisor.
To request the removal or correction of your data please complete the form found here. We will do our best to fulfill your request within 7 business days.
To the extent that you gave us consent with respect to the collection and use of your data, such consent can be withdrawn at any time by using this form. We will do our best fulfill to your request within 7 business days.
Removal of data or withdrawal of consent will limit our ability to provide our services to you.
The Legal Basis for Our Use of Your Data
We have put in place appropriate and industry-accepted technical and security measures in order to prevent your data from being lost or used without proper authorization.
As part of our advertising process some analytics services and advertising networks set cookies and have access to your IP address after you complete our forms. See our "Cookies" policy here.
You can also send a letter to 0910385 B.C. Ltd., 4720 Kingsway, Suite 2600, Burnaby, BC, Canada, V5H4N2.
In addition, you can contact our EU representative, DPR Group, BPM 335368, at 372 Old Street, EC1V 9AU, London, United Kingdom, email@example.com.
In addition, you can contact our Data Protection Officer, Allan Shpeley, at 4720 Kingsway, Suite 2600, Burnaby, British Columbia, V5H 4N2, Canada, firstname.lastname@example.org.
Last Updated: May 21, 2018